Return
How should I return my order?
Right of withdrawal: In the event of a consumer purchase as provided for in the Dutch Distance Sales Act (Article 7:5 of the Netherlands Civil Code), the buyer has the right to return the goods (or part thereof) within a period of 14 working days without...
Return not refunded. What should I do now?
Get in touch with us and we will reply as soon as possible. info@pondproducts.shop.
When can I expect the refund after returning an order?
Once we have received the returned product, it takes an average of 2 to 3 days before the refund reaches your account.