Order

How can I place an order?

When you have found the product you want, click on the 'add to cart' button. The product you select will then be sent to your shopping cart at the top right of the screen. Click on the shopping cart to see everything it contains. Are you happy with the...

The product is out of stock. What should I do?

You cannot order a product that is not in stock. If you want to know when the product will be in stock again, please contact us and we will reply as soon as possible. info@pondproducts.shop.

How can I cancel an order?

Have you changed your mind after placing your order? Do you want to cancel the order? Please contact us as soon as possible by sending an email to info@pondproducts.shop.

I have paid but the order has not been processed. What should I do?

Have you not received a confirmation email from us with the invoice? Please get in touch by phone or email. We will then take a look to see what the problem is and send you an invoice. info@pondproducts.shop

Order not received. What should I do now?

Unless stated otherwise for the product in question, we dispatch items within 3 working days after receipt of the order and, where applicable, receipt of advance payment. If you have not received the order yet, and you have not heard from us, please ...

What are the costs of postage and packing?

The charge for sending orders to the Netherlands is 5 euros.

We also ship to the following countries:

Land:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Denmark
Estonia
Finland
France
Germany
Great Britain 
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia   
Shipping costs in euros (€):
13.50
6.00
19.90
13.50
13.50
13.50
19.90
19.90
9.00
6.00
9.00
24.00
13.50
19.90
19.90
19.90
19.90
13.50
19.90
9.00
5.00
24.50
13.50
19.90
19.50
19.90
19.90

How do I shop safely?

You are advised to change your password regularly.