How should I return my order?

Right of withdrawal: In the event of a consumer purchase as provided for in the Dutch Distance Sales Act (Article 7:5 of the Netherlands Civil Code), the buyer has the right to return the goods (or part thereof) within a period of 14 working days without stating a reason. This period begins when the ordered items have been delivered. If the customer does not return the goods to Pondproducts.shop before the end of this period, the purchase will considered to have been effected. The customer must prove that the goods delivered have been returned in time, for example in the form of a document showing that they have been sent by post. The goods must be returned in the original packaging (including accessories and accompanying documentation) and be in new condition. If the goods have been used by the buyer, have been encumbered or in any way damaged, the right to cancel the sale as stated in the act shall cease to apply. In accordance with the provisions of the previous sentence, Pondproducts.shop will ensure that the full purchase price, including the shipping costs charged, will be repaid to the customer within 30 days of receiving the returned goods. The return of the delivered goods will be entirely at the expense and risk of the customer.